frequently asked questions


What are the differences in print methods?

Digital
This is a cost effective print method for small quantities and those on a budget. I use laser printing to ensure a high quality output on a variety of paper stocks.

Offset
This type of printing is used for larger runs with lots of detail in the design (photos, small type, etc.). The inked image is transferred from a plate to rubber blanket, then onto paper. The results are crisp and colour matching is extremely accurate.

Letterpress
A traditional form of printing, letterpress designs are created on metal or plastic plates which are pressed down into the paper, leaving a deep impression. Letterpress is perfect for single or 2 colour jobs on thick cotton stock. Edge colouring is an option too.

Foil
A very popular option for wedding stationery, foil stamping is the application of metallic foil onto paper by the application of a heated metal die that permanently adheres to the surface. Combined with offset full colour printing, the results are stunning.


How many invitations do I need to order?

It is important to have an accurate headcount before ordering to ensure that you have enough invitations. Consider each guest household address rather than the overall number when verifying numbers. For example, if you invite 2 people from one household, only 1 invitation is required.

I always recommend ordering 5-10 extras for last minute guests, invites that get lost in the mail, and keepsakes for yourself.


When do I start sending things out?

Save The Dates - 4-6 months from wedding date   |   Invitations - 1.5-2 months from wedding date   |   Thank You's - up to 1 month after honeymoon


I'd like to use my own wording

Of course! All of the pre-designed stationery suites are completely customizable to include your wording as you see fit. For example, want to forego the RSVP? We can include a line at the bottom of the invitation to RSVP via email instead.

Once you place your order, you will be prompted to fill out a wording form. Don't have your wording ready yet? Not a problem, I can email you later for the details.

Need help with wording? I am happy to offer my assistance with the formalities.


How do i address my stationery?

There is an option for envelope addressing (both for return and recipient addresses) in the online shop. Cost for a return address is $1.00 per and $1.50 per recipient address. *Subject to envelope type as not all can be printed


Will I see a proof?

Of course. I will send you a digital mock-up within 2-3 business days for pre-designed suites and 5-7 business days for custom work. I will send you multiple proofs until you approve the final artwork. I want to ensure that you are 100% in love before we go to print.

Once you approve the final artwork, Tuktu is not responsible for an errors, including spelling mistakes, so please ensure you look over each piece carefully in detail. It always helps to have another set of eyes take a look and proof with you.


What types of payment do you accept?

For online orders, I use Stripe which accepts Discover, Mastercard, Visa & American Express cards. Online payment orders are encrypted so your information is secure and never saved.

For custom orders, I accept Visa, Mastercard, email transfers as well as cheques and cash if you are local (in Comox Valley). 


How long before my package arrives?

Turnaround
- 2-3 weeks for pre-designed items
- 4-5 weeks from artwork approval for custom items

Shipping
- Flat rate of $15.00 (for most items) Expedited via Canada Post (2-3 days)
- Signature required if delivered to an apartment
- $100 insurance
*Tuktu is not responsible for lost, damaged or stolen items


CAN I ORDER SAMPLES?

You can order samples of any of the pre-designed invitations, yes. Please email to inquire.


Do you ship internationally?

Because I am only a party of one, taking on International orders at this time is difficult. But please drop me a line to discuss and I'll see what I can do!


I have questions, who can I talk to?

I (Laura Prpich) can be reached via email: laura@tuktupaperco.com or by phone: 250-338-1310 Monday thru Friday, 11:00am - 6:00pm


I have a rush order, help!

Call or send me an email with your project details and deadline requirements and I will be in touch at my earliest convenience regarding timeframes and fees.